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Ordering Policies

BUYER RESPONSIBILITY 

Purchasing online carries the responsibility of knowing what you are ordering, proper fitment to the application, care of the product and packaging in case a return is needed, and realizing installations can range from simple to having to hire an experienced motorcycle shop for installation. **Unless stated in the product description, all Products including but not limited to LED lights, headlights, angel eyes, bulbs, turn signals, brake lights, or light bars are NOT DOT approved and are sold for show and off road use only.**

 

We appreciate your business with Xtreme Discount Cycle and do our best to offer:

  1. Top notch products
  2. A solid reputation
  3. Knowledgeable and courteous customer support
  4. Detailed descriptions of products with photos
  5. Worldwide shipment of most items
  6. A variety of payment options
  7. A fair policy concerning returns and exchanges
  8. Low prices

 

REPUTATION

Xtreme Discount Cycle (XDC) has a solid reputation as a company dedicated to “X-ellent” customer service and outstanding products. See what other satisfied customers say about us via Ebay’s system of customer feedback. This is available for viewing 24/7 and is testimony of our commitment to X-ellence!

It is important for you the customer to read the following sales policy because it includes IMPORTANT information concerning use of our products, purchasing our products and product return. Each sale transaction implies that the customer has read and accepted XDC’s policy which follows:

Detailed information is provided for each product that we sell. Since legal municipal codes vary concerning the use of some of our products, our recommendation is to check local legal codes prior to purchase. By purchasing our products, the customer assumes all responsibility for obtaining and complying with legal requirements and releases XDC from all liability concerning the use of our products. Purchasing any product from XDC is evidence of complied consent to this policy.

 

SHIPPING

We ship all listed items to all lower states within the continental US. Method of shipping varies depending on the item, but 90% of the shipments will be usps priority mail or UPS ground. Delivery times for most orders within the continental USA is within 4-6 business days. International, HI, AK, Canada, Europe, Asia, Africa, Mexico and other countries will ship USPS Priority or global priority. Overnight or next day shipping is currently unavailable.

 

PAYMENT METHODS ACCEPTED

Visa, Master Card, Discover, American Express, Pay Pal.

 

SALES TAX

XDCycle only collects California sales tax of 8.5%

 

WARRANTY AND DEAD ON ARRIVAL

All products have warranties and most will be stated in the listing. We recommend that all electrical components are tested within the 1st week of delivery. If there is a defective item received and we are notified within this time frame, XD Cycle will cover all shipping costs to replace or repair the item. After 10 days from your delivered date anything that is non working will be covered under warranty for the length of time the item is warrantied. Customer will be responsible for shipping costs to get the non working product back to us. Once delivered back, XD Cycle will replace or repair the non working or damaged product. All returns must have an RA#. Be sure to get that RA # before returning back anything. Obtain an return authorization # by sending us an email.

Any product sent back for warranty that is not defective as stated will be charged a $15 fee before we ship back the part back to you. We encourage you to troubleshoot and contact us to help resolve the issue before sending in for repair. Many times a part is sent in for repair and works as it should after we test it. So it is important that you know exactly how to test and troubleshoot the part properly before sending in for warranty repair.

 

MINOR PRODUCT CHANGES

There may be a very small percentage of products that will have a small style update from the image shown for a product listing. We improve products designs for certain products when applicable. These changes will not effect the product function but only minimally change the look or installation.

 

RETURNS AND EXCHANGES

To express XD Cycle’s commitment to excellence, we provide a refund of the purchase price minus a restock fee of 10-20% of our products within 21 days of the date of delivery. Refunds will be refused if credible evidence shows that a product has been damaged or used an any way. We only accept back new in box products for refund.

A Return Authorization Numbers (RA number) is required for all returns and must be obtained before a refund or exchange is granted. This number must be clearly written on the outside of the return packaging and is obtained by email. All original packaging material and instructions must be included with the return and in good condition. There are no exceptions to this policy.

 

PRIVACY STATEMENT

At XD Cycle, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, phone number, mailing address, credit card number, expiration date, and security code. This allows us to process and fulfill your order and to notify you of your order status.

When you sign up for our Mailing List, we need only an e-mail address--which we use to send information about new products. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site.

How does XD Cycle protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will XD Cycle disclose the information it collects to outside parties?
XD Cycle does not sell, trade, or rent your personal information to others. All information that is received is used by XD Cycle and XD Cycle’s affiliates (Pay Pal/Product Manufacturers) to process and ship your order.

If you have additional questions or send us an email at sales@xdcycle.com or calling us directly at 1-800-390-7030

XDC is an LLC. (Limited Liability Company)